SHIPPING

GENERAL SHIPPING

Joissemoon ships worldwide! Please see "IMPORTANT" section below regarding international shipments.

Items in stock will ship within 3 business days from purchase, otherwise they will be made specially for your order and will require 3-4 weeks before shipping. Orders shipping within the Continental US will ship via Standard (2-7 business days) or Second Day (2 business days) insured with tracking. If you are located in the Non Continental US, your order will be shipped via with in 3 business for a flat rate of $15. 

PLEASE NOTE: A signature upon delivery is required for orders over $500.

IMPORTANT: All international shipments are sent with in (3-5 business days) for a flat rate of $48. Please note that JADEMOONCO includes detailed documents that necessary to allow for a smooth arrival in your country, however international packages may be subject to customs fees nonetheless. We hope you understand that these charges are outside of JADEMOONCO's authority, as they are defined by foreign government officials. These fees are therefore not included in JADEMOONCO's shipping prices. While we are happy to assist with providing copies of the original documents sent alongside the package, these charges are the customer's responsibility to pay. Items that are unclaimed by a customer and returned to our studio will not be reshipped unless all incurred fees are payed for. Please be aware that discounts are included for the original purchases only - they cannot be applied to returns or exchanges of any kind. JADEMOONCO's does not refund for lost or stolen packages, nor is it responsible for items not received due to an incorrect shipping address.